Frequently Asked Questions
Your guide to shopping the latest in professional camera gear and electronics.
What is the standard shipping time for PROCAM orders?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do all electronics come with a manufacturer warranty?
Yes, every product sold on PROCAM is 100% authentic and includes the full manufacturer's warranty. We also offer extended protection plans at checkout for added peace of mind.
What is your return policy for opened equipment?
We accept returns within 30 days of purchase. Please note that opened electronic items may be subject to a 15% restocking fee unless the product is found to be defective.
Can I track my shipment in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey until it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for high-value gear.
Does PROCAM offer technical support for setup?
Yes, our team of experts is available via live chat or email to assist you with initial setup, firmware updates, and troubleshooting for any equipment purchased from our store.